If WiFi Calling still isn’t working, and you still can't see WiFi Call on your screen, your phone might not be getting a strong enough WiFi signal, or the internet connection might not have enough capacity to get a reliable connection to the EE network. Check WiFi Calling is switched on in your phone’s settings.You can use another device to check the WiFi connection you are using is working. Check your phone is connected to a WiFi network with internet access.If you cannot make and receive calls and texts, you can check the following: If you can still make and receive calls and texts, this means your phone has enough mobile network coverage without using WiFi Calling. > Get in touch if you still need help I can’t see the WiFi Calling indicator on my phone We’ve covered some of the more common questions and problems below to help. You can still call emergency services on 999 with WiFi Calling - we will try to send them your location but this is not guaranteed due to limitations of some older phone models where a GPS position may not be detectable.įor WiFi Calling to work well, the WiFi connection you are using needs: If you're using public WiFi, you may need to reconnect each time you visit, as they don't normally keep you logged in. So you only need to connect once at home. Once you’ve connected to a private WiFi network and saved the password, your phone will reconnect automatically next time you’re in range. If you leave WiFi coverage and your phone cannot find a 4G mobile signal, your call will drop and you will need to restart the call somewhere with WiFi or Mobile coverage. The 4G indicator at the top of your phone screen will show during a call when you are using 4G Calling. Leaving WiFi coverageĮven during a call, your phone will automatically switch to 4G Calling as you move out of range of your WiFi coverage to allow your call to continue. Whenever you see the WiFi Call indicator in the top left of your screen, you are using WiFi Calling. Just call, text and send picture messages as normal.
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You don’t need to download an app or plug anything in.
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